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|Open Date||Nov 17 2020 - 07:36:00 AM||Close Date||Dec 01 2020 - 11:59:00 PM|
|Position Title||Tax Customer Service Clerk||Posting Type||Non-Union|
|Posting Status||Active||Position Length||Contract/Job Rotation|
|Department Group||Finance||Hours per Week||35|
|Education||High School (Completed)||Experience||3 - 3 years|
|Salary Range||$49,743 - $62,179 (Grade 6)||Category||City Tax|
This position is responsible for providing effective customer service and handling confidential information pertaining to the owner’s property tax status. The position is responsible for responding to general tax and City information queries by email, telephone, and mail handling. The position will work collaboratively with other staff to carry out the duties of the tax section including administering payments and adjustments to the tax account and updating ownership/address changes.
The Tax Customer Service Clerk is responsible to:
Provide taxpayer assistance by email, telephone and in written correspondence relative to tax information, payments, general assessment information and City information.
Administer the Pre-Authorized Tax Payment Plans, including balancing, sending confirmation letters and e-files to the bank.
Record changes of ownership and address changes.
Receive and record tax payments received through the mail, inter-bank exchange system and telephone/internet payments.
Key adjustments and amendments.
Issue Tax Certificates.
Perform additions and balancing of water and provincial offences charges to the tax roll.
Successful completion of a post-secondary degree or diploma in a business-related field is preferred as is completion of the Municipal Tax Administration Program. The successful applicant will possess 3 years’ experience in a computerized environment with knowledge of property tax and assessment preferred. Significant experience providing customer service in a busy environment where accuracy and attention to detail are essential.