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|Open Date||Oct 15 2020 - 09:00:00 PM||Close Date||Nov 03 2020 - 11:59:00 PM|
|Position Title||Customer Experience Manager - Business Development||Posting Type||Non-Union|
|Posting Status||Active||Position Length||Permanent Full Time|
|Department Group||Customer Experience||Hours per Week||35|
|Department||City Manager’s Office||Openings||1|
|Education||Undergraduate Degree||Experience||5 years|
|Salary Range||$112,573 - $140,716 Grade 13||Category||City Development|
A key member of the customer experience team, the Customer Experience Manager, Business Development, supports the delivery of customer-centric services at the City of Burlington. Reporting to the Strategic Lead, Customer Experience, the role is critical in supporting the business development customer to navigate application processes that meet legislative/regulatory, operational and business needs of both the development customer and the City.
The Customer Experience Manager, Business Development is responsible to:
Working specifically with customers of community planning, building and economic development groups, support the customer in meeting application approval requirements and timelines.
Facilitate the administration of municipal services and processes related to property development and develop practices and processes that optimize the business development customer experience.
Monitor development applications to identify and track the status of priority files, ensuring appropriate and timely communication with key stakeholders.
Support complex development applications, escalating files when appropriate, by providing liaison and coordination support between the City, external agencies and the customer.
Work to support the coordination of activities between municipal and external agencies (such as between Burlington Economic Development Corporation (BEDC)) and other business development boards/agencies).
Promote collaboration and communication across departments including Council and the City Manager’s Office.
Work with the Customer Experience Team to develop and implement training and education for all staff supporting a customer centric approach to the delivery of services.
Develop a communication plan to promote awareness of the business development process.
Qualified candidates will possess a University Degree in Planning, Economic Development or an equivalent combination of relevant education, professional development and experience. A relevant background for this role is typically acquired through more than five (5) years’ experience in a management role developing customer-focused business processes, and significant municipal experience. A proven leader, you can guide and influence change through collaborative relationships at all levels throughout the organization and with community and industry stakeholders. You will have strong project management skills and experience developing customer strategies, project plans and leading projects through implementation. You work well under pressure, complete multiple deliverables concurrently and thrive in a high-volume environment with multiple pressures and priorities. You have the ability to achieve results through effectively balancing the needs of customers with the consistent application of required City policies, processes and related legislation.
To apply, please visit www.burlington.ca/careers and click on “View Jobs”. Please note that applications are only accepted online. If you require assistance, please contact Human Resources at 905-335-7602.