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Job Details: City Parking Ambassador (Part Time/Contract up to October 2022)
| Open Date | Mar 25 2022 - 08:30:00 AM | Close Date | Jun 30 2022 - 11:59:00 PM |
|---|---|---|---|
| Position Title | City Parking Ambassador (Part Time/Contract up to October 2022) | Posting Type | Non-Union |
| Posting Status | Active | Position Length | Contract/Job Rotation |
| Department Group | Hours per Week | Up to 30 hours per week | |
| Department | Transportation | Openings | 10 |
| Education | High School (Completed) | Experience | 1 years |
| Location | Transportation | Competition | TRS-91-22 |
| Salary Range | $19.65 - $24.56 per hour (Grade 4 – Under Review) |
Description
Working for the City of Burlington
A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.
Location
This position is required to work in person at various sites across the City. Work location is subject to change at the discretion of the City due to operational demands.
Position Overview
This position is responsible for visiting the various City Parking Facilities to educate and communicate with user groups, visitors and residents on City by-laws, and to support residents and visitors on-site with validating customer reservations, directing vehicles to appropriate parking areas, monitor parking lot capacity, parking enforcement and general customer service inquiries during busy park times and special events. This position primarily works days, evenings, weekends and holidays when parking facilities are busiest.
Responsibilities
The City Parking Ambassador is responsible for:
- Respond to inquiries and resolve on-site issues, including but not limited to general customer inquiries about parking rules and parking fees.
- Enforce parking related by-laws in Burlington if required.
- Ensure compliance for customer reservations and/or permits.
- Direct vehicles to appropriate parking areas within the parking facility and monitor parking lot capacity.
- Inform customers where additional available parking is in close proximity to parking lot.
- Communicate City by-laws and policies to users.
- Prepare a daily report for supervisor, including but not limited to, maintenance issues, broken pay and display machines, damaged or vandalized signage to City Parking lots and amenities.
- Operate a City vehicle, perform daily vehicle circle check and other safety requirements.
- Ensure risk management practices, policies and procedures are followed. Report any incidents or emergencies to supervisor immediately.
- Distribute marketing information, conduct customer surveys, and gather information on requests for future enhancements and updates to Municipally owned parking facilities.
- Follow all City by-laws and policies related to record keeping, report preparation, and correspondence.
Requirements
A minimum High School Diploma is required. Enrolled in post-secondary education in Transportation, Law Enforcement or a related field is preferred. Must possess strong oral and written communication skills. Requires at least one (1) year in a demanding customer service field, as well as having experience in standard PC applications such as e-mail, spreadsheets and word processing. Experience in a Transportation, Municipal Law Enforcement is considered an asset.
A valid G Class driver’s license is required with an acceptable driver’s abstract (no more than three (3) driving related convictions and an accumulation of no more than three (3) demerit points in the previous three (3) years prior to the date of hire).
Additional Information
All City of Burlington staff are required to be fully vaccinated as a condition of hire in accordance with the City’s COVID-19 Staff Vaccination Policy. For more information on this policy, please click on the following link: https://www.burlington.ca/en/your-city/career-opportunities.asp
Accommodations
In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process.