Careers

Description

Working for the city of Burlington:

A great career is closer than you think. Come work for the City of Burlington, where you’ll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

Location:

This position is required to work in person at Burlington Fire Head Quarters, .  Work location is subject to change at the discretion of the City due to operational demands.

Position Overview:

The City of Burlington is looking for one (2) Permanent part-time fire public safety telecommunicators (commonly referenced as fire dispatcher). The primary focus of this position is:

• Receive incoming calls on emergency 911 lines, assess and prioritize the needs, and initiate the appropriate fire resources using computer aided dispatch system.
• Receive incoming calls on the non-emergency lines from the public.
• Able to quickly assess information provided by callers to correctly dispatch the required fire resources in accordance with established policies and procedures.
• Monitors resource availability within assigned geographic areas and makes appropriate re-assignment of fire apparatus to ensure optimal coverage is maintained based on available resources at any given time in accordance with departmental policies and guidelines.
• Operate computerized radio console and familiarity with P25 trunk radio operations including managing radio emergencies and patching talk groups.
• Familiar with fire station alerting systems, mobile data terminal in fire apparatus.
• Maintain communication with responding fire crews to ensure safety and resource requirements are met, including tracking benchmarks and actioning critical resource requests from the Incident Commander
• Operate effectively in a fire dispatch centre that utilizes a hybrid call-taker/dispatch model. Must have the ability to dynamically shift between roles depending on the demands for service.
• Must meet and maintain minimum training and recertification as a fire public safety telecommunicator.

Requirements:

The successful candidate has the following:

• Minimum education of grade 12 diploma, GED, or validated equivalency, e.g. continuing education certificate or diploma.
• Well developed keyboarding skills with a minimum speed of 50 words per minute, combined with 75% proficiency.
• Strong cognitive and psychomotor skills in the areas of reading, spelling, speech, mathematics, written communication, listening and basic computer skills
• Strong multi-tasking skills used to organize and prioritize numerous simultaneous calls and required fire resources, including personnel, equipment, and apparatus.
• Able to speak English with a clear authoritative voice over telephone and radio
• Combination of public safety telecommunicator training and/or related work experience in a public safety dispatch centre.
• Has the ability to react quickly, logically, efficiently, and calmly in emergency situations
• Be able to sit / stand at dispatch console for long durations of time
• Is a dedicated team player who can also work independently without continual guidance or instruction
• Committed to professional customer service excellence
• Always exhibits integrity, ethical conduct and maintains confidentiality in relation to activities within the fire dispatch centre
• Work up to 12 hours per shift including weekdays, weekends, and statutory holidays
• Applicants must be flexible to work day and night shifts and be available for partial shifts and call-ins for shift coverage, sometimes with short notice

Preference will be given to candidates who have:

•  Public Safety Telecommunicator in a Fire Dispatch Centre
• Fire Dispatch experience managing composite fire service resources
• Familiarity with and experience operating within a fire incident command system
• APCO Public Safety Telecommunicator Certification
• APCO Fire Service Communications Certificate
• Certificate from an accredited educational institution in Emergency Telecommunications

 The following is considered an asset and will be a training requirement for the successful candidate:

• Incident Management System (IMS) 100 - This provincial certification course is an introduction to the Incident Management System.
• IMS 200 - This provincial certification course is designed for individuals involved in small- and large-scale incidents. 
• HazMat Awareness Introduction (NFPA 472) course certification.
• First-Aid, CPR and Defibrillation Certification
• Bilingual or fluent in other language(s)

Police Check:

This position requires the successful candidate to provide a clear criminal record check and/or vulnerable sector check at their own expense.

Additional Information:

All City of Burlington staff are required to be fully vaccinated as a condition of hire in accordance with the City’s COVID-19 Staff Vaccination Policy.  For more information on this policy, please click on the following link: https://www.burlington.ca/en/your-city/career-opportunities.asp

Accommodations:

In accordance with the Accessibility for Ontarians with Disabilities Act, the City of Burlington accommodates the individual needs of applicants with disabilities within the recruitment process. Please call us at 905-335-7602 or email us at: hr@burlington.ca if you require accommodation to ensure your equal participation in the recruitment and selection process.